How To Use AI For Business In 2024: 5 Key Considerations for Enterprises
With the public launch of ChatGPT in late 2022, Artificial Intelligence (AI) gained international attention. In 2023, companies have scrambled to integrate AI features into their existing products while new Artificial Intelligence businesses have sprouted up...
Common Mistakes When Deploying GenAI Chatbots or Chat Agents
In today’s ever-evolving landscape of customer engagement and support, businesses are increasingly turning to advanced technologies like Generative Artificial Intelligence (GenAI) chatbots and chat agents to streamline interactions and enhance user experiences....
Chatbot vs. Chat Agent
In an era dominated by digital interactions, businesses are constantly seeking innovative ways to enhance customer engagement and streamline communication. Two terms that often pop up in these discussions are “chatbot” and “chat agent.” While...