Top 5 Reasons Not to Buy Off-the-Shelf Chatbots

Top 5 Reasons Not to Buy Off-the-Shelf Chatbots

Aug 24, 2023 | Blog

Customized Chat Agents Outperform Off-the-Shelf Chat Bots for Enterprises   Chatbots are everywhere. Gartner estimates that chatbots will be the primary customer support channel for 25% of businesses by 2027. Research is showing chatbots can improve customer...
Chatbot vs. Chat Agent

Chatbot vs. Chat Agent

Aug 17, 2023 | Blog

In an era dominated by digital interactions, businesses are constantly seeking innovative ways to enhance customer engagement and streamline communication. Two terms that often pop up in these discussions are “chatbot” and “chat agent.” While...